Returns and exchanges
We make pieces people choose for years, so our rules are short and written in plain words. If something does not suit you.
Return window
An in-stock piece can be returned or exchanged within 14 calendar days of delivery, provided it has not been worn and keeps its original condition, tags and packaging, with documents and the stone certificate intact.
Made-to-order pieces
Work made to an individual sketch, engraved or resized for you cannot be returned or exchanged if it is free of defects: such a piece is made for one person. This does not apply to faults — those we put right in any case.
If the piece is faulty
Found a defect? Tell us and we will repair the piece free of charge, replace it with an equivalent one, or refund you — your choice. Shipping both ways is on us in that case. Product warranty: 1 year
How to start a return
Message the manager on Telegram or WhatsApp, or call the number on the Contacts page. We will need the order number or receipt, photos of the piece and a short note on the reason. We confirm the return and agree how to hand the piece over: at the atelier in Tashkent or by courier.
When you get the money back
We refund within 10 working days after we receive the piece and check its condition. The method matches the payment: card, cash at the atelier, or bank transfer.
Who pays for shipping
For returns of pieces without defects, the buyer covers shipping to us. For faults, wrong items or our mistake, we cover everything.
Your rights under the law
These rules do not cancel or limit the buyer's rights under the consumer protection law of the Republic of Uzbekistan. Where a rule conflicts with the law, the law prevails.
Still have questions
Write to the manager — we answer the same day and tell you what to do in your case.